Agency Revenue Operations: The Key to Improved Confidence and Stress Reduction
If you’ve been in the digital and development agency world for a while, you’ve likely experienced the struggles associated with growing – or even just sustaining...
Category: Operations Best Practices
Measure What Matters: The Data & KPIs Every Digital & Development Agency Needs To Grow
Does it feel like your business is always on a rollercoaster with too much work and not enough people – or not enough work with...
Best Strategic Planning Software 2023
Strategic planning shouldn’t feel like an exercise that leadership does in a vacuum, isolated from the context of daily organizational activities—but it often does, and...
Productized Services: How Custom Digital Services Firms Can Adopt Them
Many custom digital services firms are looking for a simplified way to experience higher margins and obtain predictable, repeatable work. The answer lies in productized...
How To Strive For 100% Productive Utilization: Complete Guide
How to pair billable & productive utilization targets High-performing digital services companies and tech consultancies regularly achieve billable utilization rates of 75-85%. If you consistently...
Driving Strategic Growth Requires Mastering the Basics
Digital services companies stuck in reactive business heroics should focus on three key habits to drive smarter performance.
KPIs that Matter: How to Hit Your Utilization Target
Digital services organizations have a mountain of priorities. One critical component to operating successfully is understanding the utilization benchmark and consistently hitting the target.
KPIs that Matter: How to Protect Project Margins Amid Economic Uncertainty
Economic uncertainty is causing business leaders to become more conservative with their resources. A looming recession, layoffs across tech sectors, and shrinking budgets mean digital services companies need to optimize their performance and maximize their resources without burning people out.
The Importance of Decoupling Resource and Project Management
Don’t burn out your project managers! In place of task-based project planning, digital services companies should implement a duration-based approach. This is when a certain percentage of each role or a person’s time is allotted to client projects. Why? It will help agencies avoid burning out their vital project managers and scale the business.