Interview recap: Amy Anderson of Wild Coffee Marketing
Q and A with Amy Anderson of Wild Coffee Marketing on operational clarity, capacity and utilization nuance, protecting thinking time, and practical AI use.
Featured Resources
Timesheets Without Resentment
This article is for agency leaders who want accurate time data without turning timesheets into a weekly fight. It lays out a simple Friday and Monday rhythm, clear ownership, and language that makes time tracking feel like protection, not policing.
The Weekly Resourcing Meeting That Actually Works
This article is for agency leaders, resource managers, and ops teams who are tired of weekly resourcing meetings that feel long on discussion and short on decisions. It breaks down a simple agenda, prep questions, and decision rules so teams can spot conflicts early, make tradeoffs faster, and leave with a plan people can actually follow.
All Resources
KPIs that Matter: How to Hit Your Utilization Target
Digital services organizations have a mountain of priorities. One critical component to operating successfully is understanding the utilization benchmark and consistently hitting the target.
Five Steps to Smarter Forecasting
Riding the "too little work, too much work" roller coaster is a tough challenge for digital services companies. Here are five steps to use data and forecasting to exit the ride.
KPIs that Matter: How to Protect Project Margins Amid Economic Uncertainty
Economic uncertainty is causing business leaders to become more conservative with their resources. A looming recession, layoffs across tech sectors, and shrinking budgets mean digital services companies need to optimize their performance and maximize their resources without burning people out.
The Importance of Decoupling Resource and Project Management
Don’t burn out your project managers! In place of task-based project planning, digital services companies should implement a duration-based approach. This is when a certain percentage of each role or a person’s time is allotted to client projects. Why? It will help agencies avoid burning out their vital project managers and scale the business.
Embarking on a Software Evaluation? Leverage These 6 Pillars from the Outcome Chain Framework
Adopting a Professional Services Automation tool is all about driving business outcomes – like better revenue, increased margin, or strategic growth. In reality, most organizations aren’t doing a great job of evaluating software, and they’re missing the mark on the solution that best suits their needs. We explain topics to consider before purchasing a new tool.
The Shape of Projects to Come – Accurately Forecasting Resources and Revenue
“The Shape of Things to Come” is a work of science fiction by H.G. Wells and for some digital services…
The Problem with Task-based Proposals
Success requires continuous improvement. This is especially true in the solutions architecture and sales leadership roles I’ve held and led…
Improving Employee Engagement: Maslow’s Hierarchy of Needs
While it’s critical for leaders of digital services to focus on business growth, they must also address the fundamental needs…
We’re Here for You, Project Finance Team!
Ah, the plight of our fellow project accountants. They have an (almost always) thankless job, but also one that’s critical…